The Smart Products Playbook – Using data to create compelling experiences

In the previous post of this series, we explored ways by which recurring revenues can be obtained from connected products. In this post, we extend the investigation to Smart Products. Two questions immediately come to mind. When does a product become ‘smart’ rather than simply connected? And is does being smart really equate with being useful? Do smart products, which make use of some form of machine learning or another form of artificial intelligence capability, really help users? Equally of relevance, … Read more…

Finding the best Digital Business Model for IoT. A Quick Guide.

This is the first of a three-part series on how consumer products companies can extend from providing connected products to truly smart products, considering the impact on business models and organisational capabilities.  The past five years have seen an explosion in the growth of connected consumer products. This was first noticeable in the smart home space where start-ups in the US like Nest, Ring and Canary brought in a wave of app-controlled devices. These were stylish, design-led products, intended to appeal to … Read more…

British Gas acquires AlertMe – A smart home leader

AlertMe, the Cambridge-based company behind the technology that powers the Hive Active Heating system sold by British Gas has just been acquired by British Gas itself. Originally holding an investment of around 20%, British Gas has now bought the entire outfit for around $100m. As AlertMe only has two large customers, British Gas itself and Lowe, in the US, it is unclear whether British Gas aims to use the platform and technology for its own energy customer base. However in a press release, Mary … Read more…

Smart Thermostats – More than just a pretty app

An article in the UK mainstream press recently investigated the how smart thermostats and controls can be used to reduce household energy bills. The claims savings that can be achieve range from 10% by Hive of British Gas, up to around 20% for Google’s Nest thermostat. Given that the average energy bill of the UK household is around £1400/year, these represent significant amounts, though offset by the price of approx £200. While anything that significantly dents energy bills will be well-received, these smart … Read more…